Customer Service

Thank you for visiting Diane James Home. If you have any questions or need assistance, please contact Customer Service at 877-4DIANEJ (877-434-2635) Monday through Friday, between 10 a.m. and 5 p.m. EST.

Shipping

All orders within the United States are shipped within five to seven business days by UPS Ground. Should you wish to receive your Diane James design sooner, please contact Customer Service at 877-4DIANEJ (877-434-2635) Monday through Friday, between 10 a.m. and 5 p.m. EST for shipping options.

If you would like to order from outside the United States, simply contact us and we will be happy to assist you.

Returns

Each and every Diane James design is hand-made to order especially for you. Should you decide to return your purchase for any reason, you may do so within 10 business days of receiving your order for refund, exchange or store credit, less the cost of shipping and handling. If you received an incorrect order or the item is damaged, shipping will credited.

Items must be packed in the original box with the original packaging materials as damaged returns will not be honored. Please contact us if you plan to return a purchase to obtain a Return Authorization code. All returns must be shipped insured to the following address:

Diane James Home – Returns
112 Main Street
Norwalk, CT 06851
Ref: # Return Authorization Code

Damaged Merchandise

All of our designs are carefully inspected and sent to you with adequate packaging materials. Please file a claim directly to UPS (800-PICK-UPS or 800-742-5877) if any visible damage to the package results in damage to the product within 24 hours of receipt. No claims for damage will be accepted without a claim confirmation number issued by UPS. It is the purchaser’s responsibility to keep all packaging materials and boxes for inspection by UPS. Once Diane James Home receives notification from UPS that an inspection has been performed, we will immediately replace the merchandise at no additional cost.

Care Instructions

Given the lasting nature of our designs, we recommend that the flowers be kept out of the direct sunlight and dusted often for optimal freshness.